Request for v2.x firmware to upgrade OS1-64 Gen1 from FW 1.13.0 (web UI upload returns HTTP 500)

Hi Ouster team,

I’m trying to upgrade an OS-1-64 (Gen1 / “aries”) sensor that is currently
running the deprecated firmware v1.13.0, so that it works with the current
ouster-ros (ROS 2) driver, which requires FW v2.0 or later.

When I download the publicly available v2.4.0 image and upload it through the
sensor’s web UI, the upload fails with:

  "Unable to upload file. Server returned HTTP status 500"

From the community forum I understand that upgrading from a 1.x firmware
cannot be done with the public firmware files and requires a dedicated
firmware/process from Ouster support. Could you please provide the correct
firmware file and the exact upgrade sequence (including any intermediate
version) for this sensor?

Sensor details:

  • Product line : OS-1-64 (Gen1, image codename “aries”)
  • Product P/N : 840-101855-02
  • Product S/N : 991951000799
  • Base P/N : 000-101323-03
  • Base S/N : 101933001965
  • Current FW : ousteros-image-prod-aries-v1.13.0-20191105025459
  • Target FW : latest v2.x supported by this Gen1 hardware

Output of get_sensor_info (TCP port 7501):
{“prod_line”: “OS-1-64”, “prod_pn”: “840-101855-02”, “prod_sn”: “991951000799”,
“base_pn”: “000-101323-03”, “base_sn”: “101933001965”,
“image_rev”: “ousteros-image-prod-aries-v1.13.0-20191105025459”,
“build_rev”: “v1.13.0”, “proto_rev”: “v1.1.1”,
“build_date”: “2019-11-04T23:58:36Z”, “status”: “RUNNING”}

Environment:

  • Host OS : Ubuntu (ROS 2)
  • Sensor reachable at link-local IP 169.254.67.235
  • /api/v1/… endpoints return 404 on the current firmware (expected for 1.x)

Thanks in advance for your help!