Request for v2.x firmware to upgrade OS1-64 Gen1 from FW 1.13.0 (web UI upload returns HTTP 500)

Hardware
1

Hi Ouster team,

I’m trying to upgrade an OS-1-64 (Gen1 / “aries”) sensor that is currently
running the deprecated firmware v1.13.0, so that it works with the current
ouster-ros (ROS 2) driver, which requires FW v2.0 or later.

When I download the publicly available v2.4.0 image and upload it through the
sensor’s web UI, the upload fails with:

  "Unable to upload file. Server returned HTTP status 500"

From the community forum I understand that upgrading from a 1.x firmware
cannot be done with the public firmware files and requires a dedicated
firmware/process from Ouster support. Could you please provide the correct
firmware file and the exact upgrade sequence (including any intermediate
version) for this sensor?

Sensor details:

  • Product line : OS-1-64 (Gen1, image codename “aries”)
  • Product P/N : 840-101855-02
  • Product S/N : 991951000799
  • Base P/N : 000-101323-03
  • Base S/N : 101933001965
  • Current FW : ousteros-image-prod-aries-v1.13.0-20191105025459
  • Target FW : latest v2.x supported by this Gen1 hardware

Output of get_sensor_info (TCP port 7501):
{“prod_line”: “OS-1-64”, “prod_pn”: “840-101855-02”, “prod_sn”: “991951000799”,
“base_pn”: “000-101323-03”, “base_sn”: “101933001965”,
“image_rev”: “ousteros-image-prod-aries-v1.13.0-20191105025459”,
“build_rev”: “v1.13.0”, “proto_rev”: “v1.1.1”,
“build_date”: “2019-11-04T23:58:36Z”, “status”: “RUNNING”}

Environment:

  • Host OS : Ubuntu (ROS 2)
  • Sensor reachable at link-local IP 169.254.67.235
  • /api/v1/… endpoints return 404 on the current firmware (expected for 1.x)

Thanks in advance for your help!

2

@DJ.LEE ,

Thanks for reaching out in the Ouster Community.

You are absolutely correct to want to upgrade to the latest firmware compatible with the Gen1 sensors.

The process involves progressively upgrading through each firmware version. e.g. (2.0, 2.1, 2.2, 2.3, and finally 2.4).

Please reach out to support at ouster.com/tech-support to access firmware 2.0 - 2.3 versions.

Cheers,

Krishtof