Request for Firmware v2.x for OS1 Sensor (S/N: 992016000251)

Software
1

I am currently using an Ouster OS1 sensor with the following system information:

  • Serial Number (SN): 992016000251
  • Firmware Version: v1.14.0-beta.8
  • Hostname: os-992016000251
  • Part Number (PN): 840-102145-B

I would like to use this sensor with the official ROS 2 driver, which requires firmware version 2.0 or later.
However, my current firmware is still v1.x and not compatible with the ROS 2 driver.

Since my hardware is not compatible with firmware v3.x (REV7 required),
I would like to request the latest supported v2.x firmware for this sensor.

Please provide the appropriate firmware file and any instructions necessary for the upgrade.

Thank you for your support.

2

Hi @shyeo ,

Did you check the downloads page on Datasheets, CAD files, and guides for our lidar sensor | Ouster ? The earliest FW version that you can get is 2.4, I haven’t specifically seen that part number 840-******-B, but regardless of the exact Rev version that you have (excluding Rev7) v2.4 and v2.5.3 is the last stable firmware to use for older devices.

Hope this helps!

3

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I tried updating the firmware to v2.4, but an error occured during the process, as shown in the attached screenshot.

4

Please contact Ouster customer support to help you upgrade to the current FW for your sensor.

5

To expand on Samahu’s answer, the majority of situations do not need customer support to help with firmware updates and the update process takes 5 minutes or less:

  • Upgrading sensors on a 2.x and 3.x firmware should work seamlessly using the firmware images available on the Downloads page: Datasheets, CAD files, and guides for our lidar sensor | Ouster

  • Upgrading from the deprecated 1.XX firmware versions requires working with Ouster’s customer support, which is the original issue in this thread.