Unable to access/view the data OS1 data in ouster studio

Software
1

sensor config

System Information
Ethernet Address
bc:0f:a7:00:e7:dd
IPv4 (Link-local)
169.254.60.84/16
IPv6 (Link-local)
fe80::be0f:a7ff:fe00:e7dd/64
Hostname
os-122510001185
Serial Number
122510001185
Part Number
OS1-070-128U-AX
Model
OS-1-128
Firmware Update
Current Image
ousteros-image-prod-bootes-v3.1.0+20240426041747
Current Version
v3.1.0
Build Timestamp
20240426041747
No file chosenFirmware Update Image
System Status
State
RUNNING
Active Alerts
0
Web Client Address
169.254.229.21
Go to diagnostics page…
Configuration
Lidar Mode
1024x10
Signal Multiplier
1
Active Azimuth Window
[0, 360000]
UDP Profile Lidar
RNG19_RFL8_SIG16_NIR16
UDP Destination Address
fe80::a067:5570:f0c5:3f67

i am unable to see data at the point of time when i click configure and visualize.please needed help here

2

Hi @adacoe_5505,

Can you let us know what operating system you are on?
It looks like the UDP Destination Address is set to an IPv6 address.
In general, Ouster Studio Desktop performs the best when the UDP Destination address is set to an IPv4 address. It tries to default to an IPv4 address when possible.

Troubleshooting advice:

  • Try pinging to hostname to see if it resolves
    • This should resolve to an IPv4 address (digits only + dots)
      • IPv6 address uses colons and allows letters
    • If it’s resolving to an IPv6 address, try changing the settings to be only IPv4
  • Check your firewall rules
    • On Windows: You may need to add “allow” rules in Windows Defender for the application.
    • On macOS: We have observed that content filters, such as Crowdstrike Falcon, can interfere with link-local name resolution, which may disrupt connectivity.
  • If Ouster Studio Desktop previously visualized, try resetting the NIC settings