Hey there!
We are working with a lidar Ouster OS1 Gen 1: Firmware version v2.4.0
We encounter an issue while turning on the lidar. It starts to run after ~30seconds (normal we think), but it systematically shuts down after around 2 minutes and 10 seconds. The logs gives us warnings about not being able to send UDP packet to host, and we have a final error “Unit has experienced an internal error; please contact Ouster Support.”
The behavior is the same after power cycling the lidar.
There are all the log details:
{
“active” : ,
“log” :
[
{
“active” : true,
“category” : “UDP_TRANSMISSION”,
“cursor” : 0,
“id” : “0x01000016”,
“level” : “WARNING”,
“msg” : “Could not send lidar data UDP packet to host. Check that network is up and the destination is reachable.”,
“msg_verbose” : “Failed to send lidar UDP data to destination host 192.168.1.31:7502”,
“realtime” : “37600842779”
},
{
“active” : true,
“category” : “UDP_TRANSMISSION”,
“cursor” : 1,
“id” : “0x01000015”,
“level” : “WARNING”,
“msg” : “Client machine announced it is not reachable on the provided lidar data port; check that udp_dest and udp_port_lidar configured on the sensor matches client IP and port. This Alert may occur on sensor startup if the client is not listening at that time.”,
“msg_verbose” : “Failed to send lidar UDP data to destination host 192.168.1.31:7502”,
“realtime” : “39782564895”
},
{
“active” : true,
“category” : “UDP_TRANSMISSION”,
“cursor” : 2,
“id” : “0x01000018”,
“level” : “WARNING”,
“msg” : “Client machine announced it is not reachable on the provided IMU data port; check that udp_dest and udp_port_imu configured on the sensor matches client IP and port. This Alert may occur on sensor startup if the client is not listening at that time.”,
“msg_verbose” : “Failed to send imu UDP data to destination host 192.168.1.31:7503”,
“realtime” : “39791504415”
},
{
“active” : true,
“category” : “INTERNAL_FAULT”,
“cursor” : 3,
“id” : “0x0100005d”,
“level” : “WARNING”,
“msg” : “Internal fault detected; unit is shutting down.”,
“msg_verbose” : “”,
“realtime” : “115248186556”
},
{
“active” : true,
“category” : “INTERNAL_FAULT”,
“cursor” : 4,
“id” : “0x01000062”,
“level” : “ERROR”,
“msg” : “Unit has experienced an internal error; please contact Ouster Support.”,
“msg_verbose” : “”,
“realtime” : “115249845436”
},
{
“active” : false,
“category” : “UDP_TRANSMISSION”,
“cursor” : 5,
“id” : “0x01000015”,
“level” : “WARNING”,
“msg” : “Client machine announced it is not reachable on the provided lidar data port; check that udp_dest and udp_port_lidar configured on the sensor matches client IP and port. This Alert may occur on sensor startup if the client is not listening at that time.”,
“msg_verbose” : “Cleared by reinitialization.”,
“realtime” : “115320661180”
},
{
“active” : false,
“category” : “UDP_TRANSMISSION”,
“cursor” : 6,
“id” : “0x01000016”,
“level” : “WARNING”,
“msg” : “Could not send lidar data UDP packet to host. Check that network is up and the destination is reachable.”,
“msg_verbose” : “Cleared by reinitialization.”,
“realtime” : “115321066684”
},
{
“active” : false,
“category” : “UDP_TRANSMISSION”,
“cursor” : 7,
“id” : “0x01000018”,
“level” : “WARNING”,
“msg” : “Client machine announced it is not reachable on the provided IMU data port; check that udp_dest and udp_port_imu configured on the sensor matches client IP and port. This Alert may occur on sensor startup if the client is not listening at that time.”,
“msg_verbose” : “Cleared by reinitialization.”,
“realtime” : “115321324732”
},
{
“active” : false,
“category” : “INTERNAL_FAULT”,
“cursor” : 8,
“id” : “0x0100005d”,
“level” : “WARNING”,
“msg” : “Internal fault detected; unit is shutting down.”,
“msg_verbose” : “Cleared by reinitialization.”,
“realtime” : “115321693372”
},
{
“active” : false,
“category” : “INTERNAL_FAULT”,
“cursor” : 9,
“id” : “0x01000062”,
“level” : “ERROR”,
“msg” : “Unit has experienced an internal error; please contact Ouster Support.”,
“msg_verbose” : “Cleared by reinitialization.”,
“realtime” : “115321932988”
}
],
“next_cursor” : 10
}
We don’t know what to do? Do you have a clue? Is there any additionnal infos that we should provide?
Thanks in advance